SHC & Operations • Room 2

Backup & Restore

Backing up ITSI requires more than just copying .conf files. Since ITSI stores its configuration in the KV Store, you must export KV Store collections. ITSI provides a built-in backup/restore utility that exports services, KPIs, thresholds, entities, Glass Tables, and aggregation policies.

The backup process creates a JSON export that can be restored to the same or a different ITSI instance. This is essential for disaster recovery, environment cloning (e.g., copying production config to a staging instance), and pre-upgrade snapshots. Always take a full backup before any ITSI upgrade.

Schedule automated ITSI backups using the REST API: POST to /servicesNS/nobody/SA-ITOA/itoa_interface/backup. Store backups off-box for disaster recovery.

Knowledge Check

Prove your understanding to clear the room (Rewards XP)

Drag items to their correct zone (or tap item then tap zone on mobile)

Take full ITSI backup via backup/restore utility

Verify KV Store health and replication status

Run ITSI Health Check dashboard

Validate service health scores match pre-upgrade state

Before Upgrade

After Upgrade