Backing up ITSI requires more than just copying .conf files. Since ITSI stores its configuration in the KV Store, you must export KV Store collections. ITSI provides a built-in backup/restore utility that exports services, KPIs, thresholds, entities, Glass Tables, and aggregation policies.
The backup process creates a JSON export that can be restored to the same or a different ITSI instance. This is essential for disaster recovery, environment cloning (e.g., copying production config to a staging instance), and pre-upgrade snapshots. Always take a full backup before any ITSI upgrade.