Glass Tables & Deep Dives • Room 3

Notable Event Management

ITSI generates Notable Events when KPIs breach thresholds or when aggregation policies detect patterns. Notable Events appear in the Notable Event Review dashboard with severity, status (New, In Progress, Resolved, Closed), owner, and comments.

Operations teams use this workflow to track incidents from detection through resolution. Set up ticketing integration (ServiceNow, Jira) so critical events automatically create incident tickets.

Configure escalation rules so unacknowledged critical Notable Events auto-escalate after 15 minutes.

Knowledge Check

Prove your understanding to clear the room (Rewards XP)

Complete the Notable Event lifecycle:

Notable Events follow an incident lifecycle: New → In Progress → Resolved → , with ownership and commentary tracking at each stage.